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Associate Director of People & Operations – Full-time, HR and Operations, Senior Manager/Supervisor, New York, NY

About the Position

The People & Operations Associate Director reports directly to the Chief Operating Officer (COO). This pivotal role champions our organizational culture, helps drive operational efficiencies, and demands a strategic blend of Human Resources (HR) expertise and operational management. While ensuring compliance with federal, state, and local regulations, this position helps mitigate risk while fostering an environment of growth and efficiency, directly influencing the organization’s overall success.

Responsibilities

Human Resources

The People & Operations Associate Director is tasked with overseeing key employee-lifecycle touchpoints and workflows
significantly influencing the overall “people experience.” This role encompasses a broad range of responsibilities and
will:

• Administer and execute HR programs within the employee lifecycle from recruiting and hiring to compassionate
  offboarding; serve as the primary HR contact, addressing and resolving employee relations issues, policy
  inquiries, payroll questions and benefits concerns.
• Ensure accurate and timely processing of payroll transactions including salaries, benefits, garnishments,
  multi-state taxes and deductions; and process updates for new hires, terminations, and changes to pay
  rates.
• Manage TWR’s PEO relationship to optimize their services.
• Collaborate with the Director of Technology to develop and implement a secure digital filing system and
  document retention policy for employee records, ensuring standardization of file formats and the strict
  maintenance of privacy and confidentiality in accordance with data protection regulations and legal
  requirements.
• Standardize and lead the recruitment process, collaborating with managers to identify needs, conduct
  interviews, and facilitate new hire orientations.
• Lead welcome communications and announcements for all new hires, including pre-start outreach and support
  prior to their first day.
• Implement and oversee an effective performance evaluation program inclusive of cadence, materials, and
  training for all staff.
• Partner with the COO to plan and coordinate cross-departmental team-building initiatives including
  leadership team retreats.
• Review and track compliance and mandatory and non-mandatory training including continuing education (i.e.
  safety training, anti-harassment training, professional licensure, and certification requirements).
• Manage compassionate offboarding processes and exit interviews, ensuring respectful and supportive
  transitions for employees departing the organization (whether voluntary or involuntary).
• Ensure adherence to all federal, state, and local employment laws and regularly review and update policies
  to maintain compliance.

Operations

The People & Operations Associate Director is instrumental in supporting the COO’s extensive cross-functional
responsibilities ensuring that all organizational processes run seamlessly and efficiently. This role will:

• Collaborate in vendor management activities with the COO for vendor selection, negotiation and evaluation to
  ensure efficient division of tasks and alignment with organizational goals.
• Collaborate with the COO to develop, compile and evaluate organizational metrics and standards.
• Manage multi-state business registrations and maintain business insurances.
• Recommend and implement policies to improve operational efficiency across departments.
• Monitor progress on Operations projects, draft and distribute periodic progress reports for leadership and
  stakeholders.
• Support audit preparation by providing records and documentation to auditors.
• Schedule and attend meetings on behalf of COO when needed, may take notes and record minutes.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in related field required; MBA preferred, SHRM-CP a plus.
• Minimum of 10 years in Operations and Human Resources, with a focus on HR administration and employee
  relations.
• Proficient in Microsoft Office Suite, Google Workspace, and HR-related software (including core HR and
  payroll).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Deep understanding of relevant legal and regulatory frameworks.
• Meticulous attention to detail.

Benefits
The Writing Revolution’s full-time employees receive paid holiday, sick, and vacation leave, retirement benefits,
medical, dental, vision life, and long-term disability insurance plans, FSA, DCA and qualified transit plans.

Salary Range
$110,000 – $120,000, dependent on experience.

Apply Now

About the Position The Director of Finance, a regular, full time, exempt position, under the direct supervision of the Chief Operating Officer, leads strategic and manages operational aspects of the organization’s finances and effectively communicates the results, issues and opportunities to all stakeholders. The Director ensures compliance and sound internal controls while fostering a culture of support and collaboration with finance and across departments. The Director participates in the short- and long-term financial planning of the organization as well as the strategic planning process and quality improvement process. This is a hybrid role that requires Tuesdays, Wednesdays and Thursdays in the office. Responsibilities

Financial Planning: Strategy & Budget

• Develop, along with the Co-CEOs & COO, financial strategy and plans to support growth. 
• With support from COO, set clear objectives and measures for financial performance of the organization.
• Oversee and direct the preparation of the annual budget.  
• Oversee implementation of financial plans and annual budgets for each department.
• Develop cash strategy and support the Board & executives’ efforts to set investment strategy.
• Develop multi-year budgets; forecast revenue, expense and cash flow; and conduct activity-based financial analyses to compliment the organization’s operations and programs.

Financial Operations: Accounting & Finance Functions

• Oversee all accounting and finance functions of the organization including timely completion of monthly closing process and preparation of related financial reports.
• Assess the timeliness and accuracy of tasks performed by the team, and monitor process, progress and results.
• Ensure all fiscal practices meet the highest standard of integrity and comply with generally accepted accounting principles and other industry standards. Manage all compliance deadlines.
• Implement financial policies and procedures that maintain an effective internal control environment with proper segregation of duties and oversee adherence to policies.
• Develop and maintain a system for managing fixed assets.
• Develop and oversee adherence to allocation methodologies
• Continually work toward promotion of efficiency and effectiveness of all finance functions, via process and workflow improvements; including investment in and implementation of technology to support automation.
• With support from the COO as needed, negotiate and manage all banking and vendor relationships, and investment, asset, contract management; as needed work with the Board and executives to create, update and maintain cash management policies.
• Lead annual audit preparation, liaise during all audit phases.
• Lead the preparation of annual 990.
• Provide accounting and financial related assistance to other departments, including participation in training staff on fiscal procedures and budget management as needed. 
• Process payroll. 

Financial Monitoring, Analysis & Reporting

• Analyze financial statements and communicate trends and emerging issues 
• Analyze budget variances and work across departments to address any significant differences.
• Support teams to develop forecasts 
• Develop sophisticated reporting (narratives, financials, dashboards, etc.) to communicate financial results and trends.
• Provide regular updates to various internal and external stakeholders on all finance functions and activities. (Includes attendance and presentations at staff and Board and Board committee meetings).
• Conduct multi-year and project specific analyses to inform future planning and strategies.
• Ensure all financial issues are accurately tracked and resolved.

Supervision: Senior Finance Manager, Finance Associate

Qualifications

• BS in Accounting, Finance, Economic, Business of Public Administration required. CPA, MPA or MBA preferred.
• At least 8-10 years of progressive experience with leadership responsibility in finance and administration.
• Experience with QuickBooks online, BILL, Expensify, and Salesforce strongly preferred (or similar software)
• Master of Microsoft Office/Google Suite including advanced Excel skills and the ability to work with/learn GoogleSheets (Google equivalent of Excel).
• Experience in education preferred.
• Strong understanding and application of General Accepted Accounting Principles.
• Ability to translate detailed information and utilize advanced spreadsheet reporting tools to enhance and simplify analysis.
• Ability to communicate in a clear, friendly, professional and proactive manner.
• Ability to multitask and meet deadlines.
• Ability to lead a team, build relationships and resolve conflict

Benefits
The Writing Revolution’s full-time employees receive paid holiday, sick, and vacation leave, retirement benefits, medical, dental, vision life, and long-term disability insurance plans, FSA, DCA and qualified transit plans. Salary Range
$125,000 – $150,000, dependent on experience. About the Position The People & Operations Associate Director reports directly to the Chief Operating Officer (COO). This pivotal role champions our organizational culture, helps drive operational efficiencies, and demands a strategic blend of Human Resources (HR) expertise and operational management. While ensuring compliance with federal, state, and local regulations, this position helps mitigate risk while fostering an environment of growth and efficiency, directly influencing the organization’s overall success. Responsibilities

Human Resources

The People & Operations Associate Director is tasked with overseeing key employee-lifecycle touchpoints and workflows significantly influencing the overall “people experience.” This role encompasses a broad range of responsibilities and will:

• Administer and execute HR programs within the employee lifecycle from recruiting and hiring to compassionate offboarding; serve as the primary HR contact, addressing and resolving employee relations issues, policy inquiries, payroll questions and benefits concerns.
• Ensure accurate and timely processing of payroll transactions including salaries, benefits, garnishments, multi-state taxes and deductions; and process updates for new hires, terminations, and changes to pay rates.
• Manage TWR’s PEO relationship to optimize their services.
• Collaborate with the Director of Technology to develop and implement a secure digital filing system and document retention policy for employee records, ensuring standardization of file formats and the strict maintenance of privacy and confidentiality in accordance with data protection regulations and legal requirements.
• Standardize and lead the recruitment process, collaborating with managers to identify needs, conduct interviews, and facilitate new hire orientations.
• Lead welcome communications and announcements for all new hires, including pre-start outreach and support prior to their first day.
• Implement and oversee an effective performance evaluation program inclusive of cadence, materials, and training for all staff.
• Partner with the COO to plan and coordinate cross-departmental team-building initiatives including leadership team retreats.
• Review and track compliance and mandatory and non-mandatory training including continuing education (i.e. safety training, anti-harassment training, professional licensure, and certification requirements).
• Manage compassionate offboarding processes and exit interviews, ensuring respectful and supportive transitions for employees departing the organization (whether voluntary or involuntary).
• Ensure adherence to all federal, state, and local employment laws and regularly review and update policies to maintain compliance.

Operations

The People & Operations Associate Director is instrumental in supporting the COO’s extensive cross-functional responsibilities ensuring that all organizational processes run seamlessly and efficiently. This role will:

• Collaborate in vendor management activities with the COO for vendor selection, negotiation and evaluation to ensure efficient division of tasks and alignment with organizational goals.
• Collaborate with the COO to develop, compile and evaluate organizational metrics and standards.
• Manage multi-state business registrations and maintain business insurances.
• Recommend and implement policies to improve operational efficiency across departments.
• Monitor progress on Operations projects, draft and distribute periodic progress reports for leadership and stakeholders.
• Support audit preparation by providing records and documentation to auditors.
• Schedule and attend meetings on behalf of COO when needed, may take notes and record minutes.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in related field required; MBA preferred, SHRM-CP a plus.
• Minimum of 10 years in Operations and Human Resources, with a focus on HR administration and employee relations.
• Proficient in Microsoft Office Suite, Google Workspace, and HR-related software (including core HR and payroll).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Deep understanding of relevant legal and regulatory frameworks.
• Meticulous attention to detail.

Benefits
The Writing Revolution’s full-time employees receive paid holiday, sick, and vacation leave, retirement benefits, medical, dental, vision life, and long-term disability insurance plans, FSA, DCA and qualified transit plans. Salary Range
$110,000 – $120,000, dependent on experience.

It is TWR’s policy to provide equal employment opportunities to all applicants and employees on the basis of qualifications for the job and without regard to age , sex, race, color, religion, creed, national origin, disability, veteran or military status, pregnancy, sexual orientation, gender identity or expression, marital or partnership status, alienage or citizenship status, genetic predisposition or carrier status, being a victim of domestic violence, or any other status including caregiver status and unemployment status protected by federal, state and local law, regulation or ordinance. Additionally, TWR’s policy is to provide an equal opportunity to all applicants and employees regardless of arrest or conviction record, credit history, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, or hairstyle. All applicants and employees are entitled to be free from discrimination or segregation because of such individual’s legally protected status or because of such applicant’s or employee’s relationship or association with an individual in a legally protected group, and TWR strictly prohibits such discrimination or segregation. This policy of nondiscrimination applies to all actions and decisions affecting an individual’s employment, including but not limited to hiring, promotion, demotion, transfer, selection for training, recruitment, layoff or termination, compensation, and all other terms, conditions and privileges of employment. Any employee who violates this policy shall be subject to appropriate disciplinary action, up to and including termination of employment.